Marte Privacy Policy

Protecting Your Personal Information

Effective Date: February 2026

Introduction

Marte Holdings INC (“we,” “us,” “our”) respects your privacy and complies fully with applicable data protection laws, including the Mexican Federal Law on Protection of Personal Data Held by Private Parties (“Ley Federal de Protección de Datos Personales en Posesión de los Particulares”). This policy describes how we collect, use, protect, and share your personal data when using our website (marteai.com), AI Diagnoser, MOSAIC Studio, or any other Marte service.

Data Controller

Marte Holdings INC is responsible for processing your personal data. You may contact us regarding your personal data at info@marteai.com.

Data Collected

We collect only necessary personal data required to provide our services:

  • Contact Information: Name, email address, company name, and phone number (when voluntarily provided through our AI Diagnoser or contact forms).
  • Diagnoser Conversations: When you use the MARTE AI Diagnoser, we store the conversation content so our team can prepare a tailored recommendation. Conversations are associated with a session identifier and your contact information if provided.
  • Usage Information: Data related to your usage of our website, including IP addresses (stored as hashed values for privacy) and page interactions.
  • Account Information: Email address, name, and billing information for MOSAIC Studio users.

Purpose of Data Collection

We collect and process your data to:

  • Provide, maintain, and improve our services
  • Prepare tailored AI recommendations based on your Diagnoser conversation
  • Follow up with you regarding consultation requests
  • Manage user accounts and billing
  • Ensure security and prevent misuse or abuse
  • Comply with legal obligations and regulatory requirements

Consent

By using Marte’s services — including the AI Diagnoser — you consent to the collection, processing, storage, and transfer of your personal data as outlined in this Privacy Policy. When you provide your name, email, and company to the Diagnoser, you consent to our team reviewing your conversation and contacting you with a recommendation.

Data Transfer

Your data may be stored on secure servers within or outside Mexico. We ensure appropriate measures comply with Mexican and international standards to protect data transferred internationally.

Data Protection and Security

We implement appropriate administrative, technical, and physical measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. IP addresses are stored only in hashed form. Diagnoser conversations are stored securely within our WordPress infrastructure and are accessible only to authorized team members.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, or resolve disputes. Diagnoser conversation logs are retained for up to 12 months to support ongoing client relationships and service improvement.

ARCO Rights

In compliance with Mexican law, you may exercise your ARCO rights (Access, Rectification, Cancellation, and Objection) regarding your personal data by contacting us at info@marteai.com. We will respond within 20 business days as required by law.

Changes to this Privacy Policy

We may periodically update this Privacy Policy. Any significant changes will be communicated directly to you and published on our website.

Contact Information

For inquiries or requests regarding your data, contact us:

  • Email: info@marteai.com

Thank you for trusting Marte with your personal information.